Refund policy

Hi there! We are a small, family owned business that utilizes a made-to-order business model. This means, we don't hold any inventory and we actually work with our production partners to produce our inventory as needed.

So, as our customers place orders with us, we place orders with our suppliers to produce the items for them! We do this to keep our costs low, and quality high!

With that said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly, without any defects. If your item arrives damaged or with a print defect, we'll offer you a replacement or a refund and let you keep the item! We will ask that you email an image of the damage or defect in order to process a replacement or refund to info@vine-and-branch.com. 

Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for other reasons (ie. ordered wrong size/color, etc). Again, we are a small business and we really appreciate your business!